You have completed training in the area of software development or a comparable qualification. Professional experience in 1st and 2nd level support for software applications would be an advantage
You are familiar with web-based applications
You are familiar with current software developments in the areas of MSSQL, HTML and JavaScript as well as object-orientated languages (ideally .NET Framework)
You have excellent organizational and problem-solving skills, and you take an analytical and customer-oriented approach
You enjoy supporting users and working with them to find solutions
You are approachable, you enjoy communicating, and your professionalism sets you apart
You are familiar with reporting and reporting tools
Knowledge of the processes involved in software projects in connection with enterprise applications, and familiarity with the tasks of a project manager would be an advantage