Transcom is looking for Real Time Analyst – FinTech Italian Market

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Transcom is looking for

In this Full-Time role you will be required to manage the assigned campaigns’ real-time aspect of the business in terms of staffing, reporting, escalation and outage management within the work week.

You will be as well ;
• Responsible for working with operations and other departments in ensuring that KPIs are met.
• Responsible for real time monitoring, tracking, documenting and communicating agent activity on multiple lines of business.
• Generate and publish intraday, absenteeism and staffing projections on an interval and end of day level.

What’s In It For You?
A great opportunity to build a strong career within Transcom
Interesting and competitive salary package with bonuses
Excessive training and workshops
A CDI contract
Medical Insurance starting from your 1st training day (for you and your faimy members) : 5000 TND
Meals Vouchers starting from your 1st training day : 6 TND per day – After 03 months within Transcom , you will get 7 TND per day
Referral Bonus UP TO 500 TND
Guaranteed Transportation starting from your 1st training day
Important onboarding plan
A variety of social bonuses and partnerships programs as benefits for our employees

Requirements :
• Minimum studies: University training in Economics, Business Studies, Statistics, Mathematics or similar. In its absence, knowledge will be demonstrated through extensive experience in the performance of similar functions.
• Knowledge/Specific training in Results Analysis Systems and/or Applied Statistics.
• Office package: Intermediate level/ Google Apps: Google Apps: High level
• E-mail Communication: High level
• Language knowledge: Italian (C1) English (B1)

Vous attendez quoi ? A vos Cv’s / Mobiles : 58 309 130 / 58 309 109 / 58 309 110
Vous voulez travaillez avec des amis ? A vos recommandations !

Location: Centre Urbain Nord, Ariana 1080, Ariana
Suivez-nous: Instagram: Transcomtunisia – Facebook: Transcomtunisia
Ou Appelez-nous: 58 309 130 / 58 309 109 / 58 309 110

About Transcom
We are a global network of 26,000 local specialists, across 22 countries, passionate about providing outstanding customer experiences. Equipped with intelligent technology, we strive to be one step ahead of the newest trends as we support the customers of over 200 international companies in a variety of industries.
From reactive trouble-shooting to active solution finding.
It’s what we call smarter people experiences.
We are the voice of our clients. We are Transcom.
Right now, we are growing our virtual footprint in North America and currently hire remote employees in 32 states and 6 Canadian provinces.
Proud to be recognized by FlexJobs as #10 on their list of the Top 100 companies to watch for remote work in 2021.
We are passionate about people and look forward to meeting you! »

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