Contrôle Mesure Régulation Tunisie recrute Customer Quality Leader

Offres d'emploi Mécanique - Electrique - Energétique | Ben Arous

Contrôle Mesure Régulation Tunisie recrute

Customer Quality Leader

The primary function of this position will be to liaise with customers and suppliers to overcome Quality Control issues.

General responsibilities:
– Manage the customer audit cell and ensure that process is followed correctly and process is under control
– Ensure effective communications are maintained throughout the company to continuously improve the Quality standards
– Ensure that all products exceed the expectations of the customers and are made to the correct specifications.
– Support development & maintenance of an effective quality sampling, testing and inspection service to ensure that products meet required specifications and standards.
– Manage the customer complaints process : Communicate directly with the customer until all agreed corrective actions have been completed.
– Manage the complaints process internally to ensure timely investigation and implementation of corrective action.
– Support the Quality Technicians/Inspectors to ensure that products and processes comply with the relevant requirements of the Quality Management System.
– Conduct audits (Internal/External), including closing out audit findings, creating audits finding reports and determining proper corrective and preventive actions.
– Liaise with Engineering/Production to analyse failure, corrective and preventive action when responding to Customer complaints.
– Continuously improving QA inspection process and procedures.
– Ability to train & assist across departments and levels (share best practice)

Skills & Competencies:
– Analytical skills and ability and a logical approach
– Project management skills
– Knowledge of systems, ISO 9001, TS16949.
– Demonstrated understanding of quality tools and processes, including automotive core quality tools e.g. FMEA, APQP, SPC, MSA etc
– Demonstrated understanding of improvement tools and processes, including Lean, 5S, Six Sigma
– Organizing, Planning, and Prioritizing Work
– Thorough understanding of problem solving, and process control.
– Ability to influence at all levels
– Organisational skills and a quality, delivery and cost focus
– Pro-active, self-motivated and knows when to seek guidance
– Good knowledge of manufacturing principles
– Well developed interpersonal, ambassadorial, communication skills
– Able to mix well on teams, able to present and have good listening skills
– Good cross functional, oral and written communication
– Interpret technical drawings
– Be customer focused & carry voice of customer to supplier
– Manage data driven projects (SPC, etc.)
– Meet deadlines and multitask

Comment postuler :
If you are intersted, please send your Resume to :

Ville : Megrine
Nom / Entreprise : Contrôle Mesure Régulation Tunisie
Email :
Adresse : Megrine, Ben Arous

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